City of Wenatchee Grievance Procedure

Under the Americans with Disabilities Act This Grievance Procedure is established to meet the requirements of
the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a grievance
alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by
the City of Wenatchee. The City of Wenatchee’s Personnel Policy governs employment-related complaints of
disability discrimination.

The grievance should be submitted in writing, preferably on the City Grievance Form, and contain information
about the alleged discrimination such as name, address, phone number of grievant and location, date, and
description of the problem. Alternative means of filing grievances, such as personal interviews or a tape
recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than
30 calendar days after the alleged violation to:

City of Wenatchee
Kari Page, ADA Coordinator
301 Yakima Street
PO Box 519
Wenatchee, WA 98807

(509) 888-3608

with a copy to the City Clerk at the same address.

Within 30 calendar days after receipt of the complaint, a City of Wenatchee designee will meet with the grievant
to discuss the grievance and possible resolutions. Within 15 calendar days following that meeting, the ADA
Coordinator will respond in writing, and where appropriate in a format accessible to the grievant, such as large
print, Braille, or audio tape. The response will explain the position of City of Wenatchee and offer options for
substantive resolution of the grievance.

If the response by the City of Wenatchee staff does not satisfactorily resolve the issue, the grievant and/or
his/her designee may appeal the decision by letter or email within 15 calendar days after receipt of the response
to the City of Wenatchee’s Executive Services Director.

Within 30 calendar days after receipt of the appeal, the Executive Services Director will meet with the grievant to
discuss the complaint and possible resolutions. Within 15 calendar days after that meeting, the Executive
Services Director will respond in writing, and, where appropriate in a format accessible to the grievant, with a
final resolution of the grievance.

All written complaints received by the ADA Coordinator or appeals to the Executive Services Director and
responses from these two offices will be permanently stored by City of Wenatchee.

Please see ADA Grievance Form for physical or electronic submission to the ADA Coordinator.  If you need assistance in completing this form please reach out to the ADA Coordinator, Kari Page, kpage@wenatcheewa.gov.